IT
Overview
Welcome to IT! The IT Department at OnePower exists to keep our technology reliable and to help the business grow. We focus on two primary goals:
Business Continuity – Ensuring IT assets are always available, performant, and secure.
Building New Capabilities – Partnering with all departments to improve and automate processes, making work smoother and faster.
The team has 4 core members and an extended network of contributors across all departments. This makes IT tightly aligned with One Power’s priorities and plans.
How We Work With You:
We see IT as a partner in your success. Whether it’s:
- Rolling out new tools
- Automating repetitive tasks
- Protecting company data
- Or just helping you get back online
…our goal is to keep you productive and secure.
💡 Getting Help
- Use our company-provided ChatGPT access for troubleshooting advice.
- Restart your device (laptop, phone) or log off/on – this often solves common issues.
- Email us: IT@OnePower.com
- Emergency? Walk into the IT office right away.
IT Ticketing (Freshservice)
- Reply to any notification email about your ticket, or Login to Freshservice (you’ll need to create an account for direct access).
✉️ What to Include in Your Email
- Subject line – A short summary of the problem.
- Details – Explain what’s happening, when it started, and any error messages.
- Emergency? Mark it as a Code Red and walk to the IT office if possible.
- Examples of Code Red emergencies:
- Preventing critical business work
- Virus or malware alert
- Suspicious activities on your account
- Information loss (e.g., unexpected changes to Dropbox/Google Drive)
Security & Best Practices 🔐
- Never share your password. Use company-approved password managers.
- Be cautious with unexpected links or attachments – report phishing attempts to Google.
- Store all files in approved platforms (Dropbox/Google Drive), not on local desktops.
- Keep your laptop locked when unattended and install Windows updates when prompted.
Shortcuts:
Computer Networking Class
Computer Networking 101 Pt.1
This video is the first part of a comprehensive presentation on how computer networking functions. It covers the basics of networking, including key concepts like IP addresses, routers, and data transmission, and sets the foundation for more advanced topics in the second video.
Computer Networking 101 Pt.2
This is part two of an in-depth presentation on computer networking. It explores more advanced topics, such as network protocols, security measures, data routing techniques, and how One Power’s network is connected to specific turbines.
Computer Networking 101 Pt.1
This video is the first part of a comprehensive presentation on how computer networking functions. It covers the basics of networking, including key concepts like IP addresses, routers, and data transmission, and sets the foundation for more advanced topics in the second video.
Computer Networking 101 Pt.2
This is part two of an in-depth presentation on computer networking. It explores more advanced topics, such as network protocols, security measures, data routing techniques, and how One Power’s network is connected to specific turbines.
Dropbox
Dropbox Smart Sync Instructions
This presentation provides a step-by-step guide on using Dropbox Smart Sync, a feature that allows you to manage your files efficiently by accessing them both online and offline. You’ll learn how to set up Smart Sync, choose between online-only and local file storage, and optimize your Dropbox space.
Dropbox Selective Sync Instructions
This presentation teaches you how to use Dropbox Selective Sync, a feature that lets you choose which folders to keep on your local device while the rest remain in the cloud. You’ll learn how to configure Selective Sync, manage your storage efficiently, and ensure that only the most relevant files are accessible offline.
Dropbox Smart Sync Instructions
This presentation provides a step-by-step guide on using Dropbox Smart Sync, a feature that allows you to manage your files efficiently by accessing them both online and offline. You’ll learn how to set up Smart Sync, choose between online-only and local file storage, and optimize your Dropbox space.
Dropbox Selective Sync Instructions
This presentation teaches you how to use Dropbox Selective Sync, a feature that lets you choose which folders to keep on your local device while the rest remain in the cloud. You’ll learn how to configure Selective Sync, manage your storage efficiently, and ensure that only the most relevant files are accessible offline.
General
IT 101 Presentation
This presentation provides an overview of how the IT department functions at One Power. It includes important information about what to do when you encounter technical issues, how to request support, and the tools available to help you stay productive.
Welcome to Your Computer
This video provides a brief overview of the programs that are preloaded when you receive your One Power computer. It explains the key software tools and applications included, how to access them, and their essential functions.
IT 101 Presentation
This presentation provides an overview of how the IT department functions at One Power. It includes important information about what to do when you encounter technical issues, how to request support, and the tools available to help you stay productive.
Welcome to Your Computer
This video provides a brief overview of the programs that are preloaded when you receive your One Power computer. It explains the key software tools and applications included, how to access them, and their essential functions.
Office
Printer Installation Instructions
This presentation offers a step-by-step guide on installing printers, covering everything from connecting the hardware to configuring the software on your computer. It ensures you have all the information needed to set up your printer quickly and efficiently.
Printer Setup
This video offers detailed instructions on installing office printers onto your computer, including accessing the installation guide and video on the company’s training page. It walks you through the process for installing a printer and provides tips on setting preferences like turning off double-sided printing and setting the default printer.
Printer Installation Instructions
This presentation offers a step-by-step guide on installing printers, covering everything from connecting the hardware to configuring the software on your computer. It ensures you have all the information needed to set up your printer quickly and efficiently.
Printer Setup
This video offers detailed instructions on installing office printers onto your computer, including accessing the installation guide and video on the company’s training page. It walks you through the process for installing a printer and provides tips on setting preferences like turning off double-sided printing and setting the default printer.
Office Software
KeePass Installation Instructions
This presentation provides a step-by-step guide on installing KeePass, a secure password management tool, on your computer.
Taskworld Presentation
This presentation introduces Taskworld, a project management and collaboration tool designed to streamline team workflows. It covers key features, including task tracking, messaging, and performance analytics, helping you maximize productivity and stay organized.
Weather-Ops Weather Software Presentation
This presentation provides an overview of WeatherOps, a specialized weather software used for monitoring and predicting weather conditions. It highlights key features and functionalities, showing how the tool can enhance decision-making and safety in weather-sensitive operations.
KeePass Phone Installation Instructions
This presentation guides you through the process of installing KeePass on your phone, ensuring secure access to your passwords on the go. It covers each step, from downloading the app to setting up your password database, helping you manage your credentials.
Taskworld YouTube Channel
This is a link to the Taskworld YouTube channel where you can find a range of tutorials, tips, and insights to help you make the most of Taskworld’s project management and collaboration tools.
Digital Whaleboard 101
This video walks you through One Power’s “digital whaleboard,” a sales strategy developed by Tom Searcy and Barbara Weaver Smith in the book “Whale Hunting.” You’ll learn how the company uses the program to track potential clients regardless of where they are in the sales cycle.
Digital Whaleboard 101
The Digital Whaleboard 101 video is about the introduction of a new digital whale board to track projects in the development pipeline. It was inspired by the book ‘Whale Hunting’ and follows different stages in the business strategy This video walks you through One Power’s “digital whaleboard,” a sales strategy developed by Tom Searcy and Barbara Weaver Smith in the book “Whale Hunting.” You’ll learn how the company uses the program to track potential clients regardless of where they are in the sales cycle.