OE Call Center and Desktop Phones


One Energy now utilizes call center service VoiceNation to field incoming calls to our 877- office number. VoiceNation determines the purpose of the call, then routes the caller to the cell phone of the OE team member best equipped to answer the call based on department. Some of you may have already received calls from this center and have been a bit confused. Apologies for the confusion; please view the PDF to see how it all works and what to do if you receive a call from them.
For OE team members who now have a Verizon Yealink desktop phone, your handy, summarized user’s guide can be found by clicking here for the PDF.
Please contact Sean with any questions regarding VoiceNation or the new desktop phones.